Thames Valley beating the national average in responding to 999 calls

Data released today show how police forces are performing nationally in answer 999 calls.  

The 999 Performance Data which was released today as part of the Government’s Beating Crime Plan details the time it takes for forces to answer 999 calls.  Thames Valley Police answered 83% of 999 calls in under 10 seconds. 

Matthew Barber, Police and Crime Commissioner said “I believe the public should feel confident in calling the police in an emergency. This increased transparency helps me to hold the police to account and improve performance. I am pleased that on all of the measures published today, Thames Valley is above the national average. Our call handlers work hard to provide the public with an efficient and professional response.  

“My greater focus however remains on the performance of the 101, non-emergency service. In the majority of cases calls to 101 are answered in a timely fashion but I am only too well aware of the frustration to members of the public when they can’t get through as quickly as they should reasonably expect. I will continue to challenge the Chief Constable on this as the force works to deliver an efficient and responsive non-emergency reporting service. 

“I encourage the public to tell us their views on emergency and non-emergency reporting systems via the Police Contact Survey which is open until 29th June.”   

The national survey will help inform Thames Valley Police, other forces and the Home Office about the challenges faced and inform the development of future plans.    

You can complete the survey at  Crime Reporting - National Public Contact Survey (2022) (smartsurvey.co.uk)