Help shape the future of reporting crime by completing the Police Contact Survey

Take part in the survey now…

The performance of the 101 non-emergency service is one of the areas that I am determined to improve within Thames Valley. Although we have seen some improvements in recent years the public rightly has high expectations and getting this service right is vital to ensuring public confidence.

I want to the public to be reporting more to the police in order to make the police response more effective, but if people lack confidence in the service this becomes less likely.

More people are reporting incidents online which can be more convenient and can ease the pressure on the telephone service, but 101 remains core to non-emergency reporting.

Although recent national figures showed that the Force performs well in dealing with 999 calls, but I continue to expect the Chief Constable to deliver better performance on 101.

As part of this process of improvement I am supporting a national survey designed to understand more about the public’s experience when contacting their local police forces. 

The public are being asked to take a few minutes to explain their experiences of the 101 and 999 services, as well as preferences for future modes of contact.

The Police Contact Survey runs until midnight on Sunday, July 24.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

The survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.

In addition, new technology deployed by some forces presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods. As the voice of the public in policing, I want to better understand your views on these issues and am urging as many people as possible to respond to the survey.”

The survey can be completed by clicking on the link here: https://www.smartsurvey.co.uk/s/CrimeReporting-National-Public-Contact-Survey-APCC/